Privacy Policy

 

Last Updated on 22-Apr-2020

 

NOTICE: Please read the Privacy Policy set forth below carefully, as it is designed to

provide important information on how and why we collect, use, store and share your

personal information. It also outlines the rights you can exercise regarding your personal

information and how you can contact us if you have any questions or complaints.

The Privacy Policy set forth below is legally binding. By visiting, viewing or using this

website and/or by using any program, product, course or service from us, you agree to be

bound by this Privacy Policy.

Your privacy is important to Content Factory, which is operated by Content Factory LLC

(“Company”, “we”, “us”, or “our”). We use the term “personal information” to refer to data

we collect that may, directly or indirectly, identify, describe, relate to or be associated

with you. This privacy policy (“Privacy Policy”) applies to personal information we

collect when you interact with us through different means, including by visiting and

using our website, www.contenfactorykc.com (“website”). The term “you” refers to any

visitor, viewer or user of the website and/or any user of any Product. Please note that

we cannot control the privacy practices of websites and services that we do not own.

Please read the entire Privacy Policy before you visit or use the website or perform any

Actions (as defined below). By visiting the website or performing any Actions (as

defined below), you consent to the terms of this Privacy Policy. This Privacy Policy was

created with the help of the Privacy Policy Generator and Privacy Policy Solutions.

INFORMATION WE COLLECT AND HOW WE COLLECT IT

The following describes the categories of personal information we collect and how we

collect such information.

Information You Provide. We collect information you provide to us directly. This

includes information you provide when you (i) receive any free or purchase any paid

programs, products, courses or services from us (each, a “Product”), (ii) sign up to

receive any emails, (iii) comment on any posts or otherwise communicate with us on

any social media platform, (iv) register for presentations or classes, (v) fill out any

forms, (vi) access public or private membership groups, including those hosted via a

third-party platform (i.e., Facebook), (vii) sign up to become our affiliate partner, (viii)

respond to any survey, (ix) participate in any contest or sweepstakes, or (x) contact us

through any other means, including via an online form, phone call, or email (collectively,

the “Actions”).

Examples of data we may receive include your first name, last name, email address,

billing address, billing information (such as your credit card number), social media

information, gender, account name, financial information, Social Security Number, Tax

Identification Number, Employer Identification Number, PayPal address, and other

information you provide to us through survey responses, feedback, reviews and other

means of communication.

Information Collected Automatically. We collect some data automatically when you

visit or use our website or open or respond to our emails. For example, we may

automatically collect information when you open or respond to our emails, make a

choice with respect to communications we send to you, visit any page that displays our

content, provide information to our service providers or purchase or return a Product.

Information from Third Party Sites. We collect some data when you connect with us,

comment on or like our posts or otherwise interact with us on any social media

platform, or when you access public or private membership groups hosted on a third

party platform (i.e., Facebook). Examples of data we may receive include your profile

information, profile picture, social media information, social media handles or

nicknames, name, purchase history, email address, device identifiers and demographic

information.

Information from Internet or Other Electronic Network Activity. We automatically

collect some data about your computer or mobile device when you access our website.

Examples of data we may receive include your Internet Protocol (“IP”) address, browser

type, browser version, cookies from your browser, unique device identifiers, web browser

software (i.e., Google Chrome), information about the referring website, the date, time

and length of your visit, including the specific pages you visit, information on how you

interact with the website, Products and tools and other diagnostic data. Examples of

additional data we may receive when you access our website through a mobile device

include the type of mobile device you are using, the unique mobile device ID, your mobile

operating system, web browser software on mobile, unique device identifiers and other

diagnostic data.

PURPOSES FOR COLLECTING INFORMATION

We use your information for business and commercial purposes. For example, we may

use your information to:

● Register you for a course, presentation or class.

● Grant you access to a public or private membership group or other account, and

maintain and service your profiles for such accounts.

● Validate and authenticate your profile when logging into a public or private

membership group or other account or when purchasing a Product.

● Analyze interactions with you to improve quality.

● Identify your product preferences and shopping preferences.

● Secure our website and data.

● Create Products that you are interested in.

● Ship or otherwise deliver, process payment for, communicate about, and track

orders of any Products.

● Suggest Products you may like based on past purchases and otherwise

personalize your experience with the website.

● Provide promotional and marketing communications and information if you elect

to receive it, including email marketing.

● Improve the design, functionality and ease-of-use of our website and Products.

● Respond to any inquiries, reviews or other feedback you submit to us.

● Provide customer service.

● Conduct research to improve our business processes.

● Administer affiliate programs.

● Administer contests, sweepstakes, surveys or promotions.

● Administer any business needs related to your purchase of any Products.

● Detect security incidents and protect against, stop, resolve and prevent any fraud

and fraudulent transactions and any malicious, deceptive or illegal activity.

● Comply with all applicable law.

● Respond to legal and regulatory inquiries and assist law enforcement.

 

THIRD PARTIES WE SHARE INFORMATION WITH

The following is a list of third parties that we may share your information with or for.

Affiliate Partners. We may share your information with affiliate partners to generate

traffic or leads or for other business purposes.

Analytics Providers. We may share your information with analytics providers.

 

Google Analytics

Google Analytics is a web analytics service by Google that uses data for analytics and

measurements to understand how websites are used. Google Analytics primarily uses

cookies to study user interactions. To learn about the privacy practices of Google

Analytics, please review their privacy policy, which can be found at:

https://policies.google.com/privacy?hl=en-US.

To opt-out of Google analytics, you can download the Google Analytics opt-out add-on,

which allows users to disable the use of data by Google Analytics JavaScript. The

add-on is available for Microsoft Internet Explorer, Google Chrome, Mozilla Firefox,

Apple Safari and Opera.

Business Transfers. If we are acquired by a third party as a result of a transfer, sale,

merger, acquisition, reorganization, liquidation, consolidation, merger or sale of some or

all of our Company, your personal information may be a transferred asset. We may also

share personal information to prospective purchasers to diligence the proposed

transaction.

Cloud Service Providers. We may share your information with cloud service providers.

Customer Analysis Providers. We may share your information with customer analysis

providers, such as those used to analyze visitors clicks and navigation around the

website.

Customer Service Providers. We may share your information with customer service

providers.

Delivery Partners. We may share your information with delivery partners, such as those

we use to ship or otherwise deliver any Products

Email Marketing and Advertising Providers. We may share your information with

marketing and advertising providers, including email marketing and campaign providers,

marketing software providers, direct mail providers, marketing analytics providers and

sales funnel providers. We may share your information with email marketing service

providers, in order to send you emails, newsletters, promotional materials, marketing

materials or other information.

Mailchimp

Mailchimp is an email marketing provider operated by The Rocket Science Group LLC.

To learn about the privacy practices of Mailchimp, please review their privacy policy,

which can be found at: https://mailchimp.com/legal/privacy/

Fraud Prevention Partners. We may share your information with fraud prevention

partners.

Fulfillment Partners. We may share your information with fulfillment partners, such as

those we use to fulfill any Products.

Government Agencies. We may share your information with government agencies,

courts, regulators and law enforcement in the event we are required to comply with

applicable laws and regulations or a legally binding process, or in response to

subpoenas, warrants, government inquiries or investigations, and court orders. We may

also share your information (i) to establish, exercise, protect or enforce our legal rights

and the legal rights of our agents, employees and affiliates, (ii) to defend against a legal

claim, (iii) to protect you, us or third parties against injury, interference, fraud or harm or

(iv) to take action related to violations of our policies, including this Privacy Policy and

our Terms & Conditions, or potentially illegal activities.

Other Service Providers. We may share your information with service providers.

Thinkific

Thinkific is a course platform operated by Thinkific Inc. To learn about the privacy

practices of Thinkific, please review their privacy policy, which can be found at:

https://www.thinkific.com/privacy-policy/

Payment Processors. We may share your information with payment processors, such

as those we use to collect and process payment for any Products you purchase.

PayPal

PayPal is a payment processor. To learn about the privacy practices of PayPal, please

review their privacy policy, which can be found at:

https://www.paypal.com/webapps/mpp/ua/privacy-full

Stripe

Stripe is a payment processor operated by Stripe, Inc. To learn about the privacy

practices of Stripe, please review their privacy policy, which can be found at:

https://stripe.com/privacy

Public Forum. Our website may allow you to leave a post, comment or review on the

website. If you choose to submit that information on a public forum, that information

will be available to the public and we may elect to share your post, comment or review

outside of the website.

Social Media Platforms. We may share your information with social media platforms

(i.e., Facebook). Their use of your information is not governed by this Privacy Policy.

Technology Service Providers. We may share your information with technology service

providers.

Third Parties. We may share your information with third parties whom we have

contractual relationships with, such as auditors, consultants, lawyers, and other

professionals who rely on the data to provide us with professional services.

Third Party Partners. We may share your information with third parties we have

partnered with to jointly create or offer a product, service or joint promotion.

WE DO NOT SELL YOUR PERSONAL INFORMATION

We do not sell, rent or trade your personal information to any third parties, as we value

your privacy. We also do not “sell” your personal information as defined by the

California Consumer Privacy Act.

COOKIES AND OTHER TRACKING TECHNOLOGIES

We may collect and access, and may permit our business partners and third party

service providers, such as advertising companies, to collect and access your Internet

Protocol (IP) address, browsing metadata and other numerical identifiers, such as your

browser type, version and operating system (collectively, the “Browsing Information”).

We may also use, place, collect and store, or allow our third party service providers to

use, place, collect and store, cookies, web beacons, remarketing pixel tags, or other

similar tracking technologies.

We, our business partners and third party service providers may use this information

and these technologies to, among other things, improve and personalize your user

experience, understand how you use the website, provide tailored ads, analyze trends,

data, and website performance, administer the website, identify and track you when you

use different devices, determine if you are logged onto the website, provide security and

provide a range of features, customization and functionality.

By using the website and not opting out of cookies, you consent to the use of Browsing

Information, cookies and other tracking technologies as described in this Privacy Policy.

Note that we have no control over these third party service providers and their use of

such tracking technologies. We cannot and do not control the privacy policies and

practices of any third party service providers. We encourage you to visit their websites

directly to learn about their privacy policies.

YOUR CHOICES

It is important to us that you understand your choices regarding your personal

information.

Opting Out of/Blocking Cookies. Most browsers accept cookies by default. However,

most browsers will allow you to prevent accepting new cookies, disable cookies, and/or

receive a notification when you receive new cookies. If your browser has such

functionalities, information on how you can change your cookie settings can typically be

found in the help section of the browser toolbar. Please note that if you do disable

cookies, this may have an impact on or interfere with your user experience, including

your ability to use or make purchases from the website, or receive personalized content.

Managing “Do Not Track”. As required by the California Online Privacy Protection Act

(CalOPPA), we would like you to know that our systems are currently unable to

recognize browser “Do No Track” signals.

Use of Personal Information. You can request that we delete your personal information

at any time by contacting us using the contact details provided below, subject to certain

exceptions. You can also (i) request to see your personal information that we have

available on you, (ii) withdraw consent for our use of your personal information, (iii)

review and request we rectify, change or modify your personal information, (iv) restrict

or limit the processing of your personal information, (v) cancel the processing of your

personal information and (vi) request your personal information and transfer it to

another controller without any impediments on our part by contacting us using the

contact details provided below.

Unsubscribing from Email Marketing. If you receive any email marketing from us, you

can opt out by clicking the “unsubscribe” link contained in each email. Please note that

unsubscribing from email marketing does not necessarily unsubscribe you from other

emails we may send, such as emails about any Products you purchase.

Other Opt-Out Options. If we send you physical mailings or short message service

(SMS) messages or contact you via telephone, you can opt-out by contacting us using

the contact details provided below.

DATA RETENTION

We retain personal information as long as it is needed to conduct and operate our

business or until you ask us to delete your personal information by contacting us using

the contact details provided below. Please note that we cannot control the data

retention policies of third parties.

THIRD PARTY LINKS

For your convenience, we provide links to third party websites on our website, such as

links to third party social media platforms. If you click on a link to a third party website,

you will be directed to a third party website. We cannot and do not control the privacy

policies, content and practices of the website owners and operators of any of the third

party websites that we link to. We encourage you to visit their websites directly to learn

about their privacy policies.

HOW WE PROTECT YOUR PERSONAL INFORMATION

We care about the security of your personal information, so we maintain reasonable and

appropriate physical, technical and procedural safeguards to help keep it safe. While we

take reasonable steps to protect your personal information, no method of transmission

over the internet or other network can be 100% secure, therefore we cannot and do not

guarantee that personal information you transmit will remain secure from misuse or

interception in all circumstances. By consenting to this Privacy Policy, you acknowledge

that we cannot guarantee that your personal information will be protected from misuse

or interception by third parties.

INTERNATIONAL DATA, TRANSFERS AND PROCESSING

Our website is intended for individuals located within the United States. Please be

aware that our website servers and our service providers may be located outside of your

state, province or country. As a result, some of your personal information may be

collected, used, transferred, maintained, disclosed and stored outside of your state,

province or country. By using this website, you acknowledge and agree that the

collection, use, transfer, maintenance, disclosure and storage of your personal

information, Browsing Information and communications related to or arising out of your

use of this website is governed by the applicable laws in the United States. While we

have the appropriate safeguards in place, the applicable privacy laws in the United

States may be less stringent than those of your state, province or country.

NOTICE ABOUT THE GENERAL DATA PROTECTION REGULATION (GDPR NOTICE)

The information in this section, under the subheading “Notice About the General Data

Protection Regulation”, applies to individuals covered by the General Data Protection

Regulation (“GDPR”). References to “you” and “your” in this section refer only to those

covered by GDPR. GDPR, which took effect on May 25, 2018, provides privacy rights for

those inside the European Economic Area.

For the purposes of this section, “personal information” refers to any information

relating to an individual which can be directly or indirectly used to identify such

individual. Examples include first name and last name, email address, identification

number, information about location, ethnicity, gender, biometric data, web cookies, and

religious or political beliefs.

Legal basis for processing information. We may process personal information under

the following conditions: (i) we have received your consent to process your personal

information for one or more specific purposes, (ii) processing of your personal

information is necessary to perform a contract to which you are a party to, or in order to

take steps at your request prior to entering into a contract, (iii) processing of your

personal information is necessary to comply with a legal obligation we are subject to,

(iv) processing of your personal information is necessary in order to protect the vital

interests of you or another natural person, (v) processing of your personal information is

necessary to perform a task carried out in the public interest or to exercise an official

authority vested in us; (vi) processing of your personal information is necessary for the

purposes of the legitimate interests pursued by us or a third party, except in certain

circumstances where the need for the information is overridden by the need to protect

the subject of the personal information (such as when the subject of the personal

information is a child).

We are happy to let you know which legal basis applies to the processing of your

personal information.

You have certain rights you can exercise under the GDPR, including the following.

Please note that this summary is merely provided for your convenience, but we do not

warrant the accuracy or exhaustiveness of this summary nor should you rely on this as

an accurate or exhaustive list of your rights.

● Right to Access. You have the right to learn whether or not your personal

information is being processed. If it is being processed, you have the right to

access the personal information, and to learn certain information about your

personal information, including: (i) why it is being processed, (ii) the categories of

personal information we collected, (iii) the recipients or categories of recipients

to whom we have or will disclose the personal information to, (iv) if possible, the

amount of time we will store the personal information, or if not possible, the

criteria we use to determine such period and (v) available information about the

sources for personal information we collected.

● Right to Correction. You have the right to correct any inaccurate personal

information about yourself. You also have the right to complete any incomplete

personal information collected, including through providing an additional

statement.

● Right to Be Forgotten. You have the right to ask us to erase your personal

information, which we will do without undue delay under certain circumstances.

Examples may include: (i) where the personal information is no longer necessary

for the purposes for which it was collected, (ii) where you withdraw consent on

the basis of which we processed your personal information, and there is no legal

ground for processing such personal information, (iii) where you invoke your right

to object (described below) and there are no overriding grounds for processing

such personal information, (iv) where your personal information has been

unlawfully processed and (v) where the personal information has to be erased to

comply with a legal obligation.

● Right to Restrict Processing. You have the right to restrict the processing of your

personal information under certain circumstances. Examples may include: (i)

where you indicate the inaccuracy of your personal information, (ii) where the

processing is unlawful but you would like the processing of your personal

information to be restricted as opposed to erased, (iii) where we no longer need

the personal information for processing, but you would like it restricted for a legal

basis, and (iv) where you invoke your right to object (described below).

● Notification of Recipients of Personal Information. If you exercise your Right to

Rectification, Right to Be Forgotten or Right to Restrict Processing (each as

described above), we will convey that to each recipient we have shared your

personal information with. You have the right to request we provide you with a

list of all recipients we have notified.

● Right to Data Portability. You have the right to request your personal information

in a structured, commonly used and machine-readable format.

● Right to Object. You have the right to object to the processing of your personal

information under certain circumstances. Examples may include: (i) where the

personal information is being processed on grounds relating to your personal

situation, where the legal grounds for processing such personal information falls

under categories (v) and (vi) as described in the sub-section titled “Legal basis

for processing information” and (ii) where the personal information is processed

for direct marketing purposes.

● Right to Lodge a Complaint. You have the right to lodge a complaint with a

supervisory authority. For more information, please contact your local data

protection authority.

● Right to Be Informed About International Transfers. You have the right to be

informed about the international transfer of your personal information and

safeguards in place. Please read the section of this Privacy Policy titled

“International Data, Transfers and Processing”.

● Right To Object to Profiling. We may use automated decision-making in

operating our website. You have the right not to be subjected to any decisions

arising from automated processing, including profiling, which produces legal

effects concerning you or similarly significantly affects you.

To exercise any of your rights, please contact us using the contact details provided

below. We are required to verify the identity of anyone who makes any request.

NOTICE TO CALIFORNIA RESIDENTS (CCPA NOTICE)

The information in this section, under the subheading “Notice to California Residents”,

applies to residents of California. References to “you” and “your” in this section refer

only to residents of California. The California Consumer Protection Act (“CCPA”), which

took effect on January 1, 2020, provides privacy rights for residents of California.

Please refer to the referenced sections in this Privacy Policy for details on the following,

which you have a right to know under the CCPA:

● To review information on the categories of personal information and the

categories of sources from which we collect, use, store and share personal

information, read the section of this Privacy Policy titled “Information We Collect

and How We Collect It”.

● To review information on the business or commercial purposes for which we

collect information, read the section of this Privacy Policy titled “Purposes for

Collecting Information”.

● To review information on the categories of third parties we share personal

information, read the section of this Privacy Policy titled “Third Parties We Share

Information With”.

As a California resident, you have certain rights you can exercise under the CCPA,

including the following. Please note that this summary is merely provided for your

convenience, but we do not warrant the accuracy or exhaustiveness of this summary

nor should you rely on this as an accurate or exhaustive list of your rights.

● Right to Know. You have the right to obtain from us certain information about

our collection of your personal information over the past 12 month period,

including: (i) the categories of personal information we collected, (ii) the specific

pieces of your personal information we collected, (iii) the categories of sources

for the personal information we collected, (iv) our business or commercial

purpose for collecting or selling that personal information, (v) the categories of

third parties with whom we share that personal information, and (vi) if we sold or

disclosed your personal information, then (a) a list disclosing the categories of

personal information involved in sales and the categories of third parties to

whom we sold your personal information and (b) a list disclosing categories of

personal information disclosed for a business purpose and the categories of

third parties with whom we shared your personal information. You have the right

to obtain this information from us, free of charge, twice each year.

● Right to Delete. You have the right to request that we delete your personal

information that we have collected, subject to certain exceptions. When you

contact us, please let us know the information you are requesting we remove,

update, correct or amend, and the timeframe and manner in which you believe we

came to collect such information.

● Right to Opt-Out. You have the right to opt-out of the sale of your personal

information. We do not sell, rent or trade your personal information to any third

parties, as we value your privacy. Therefore, no request to opt-out of sale is

necessary.

● Right to Non-Discrimination. You have the right not to receive discriminatory

treatment by us for exercising your rights under the CCPA. We will not

discriminate against you in any way for exercising any of the rights available to

you under the CCPA, including by denying you goods or services, charging you

different prices or rates, providing you with a lesser quality of goods or services

or suggesting that you would receive a different price or rate for goods or

services or a different quality of goods or services.

To exercise any of your rights, please contact us using the contact details provided

below. We are required to verify the identity of anyone who makes any request.

NOTICE TO CALIFORNIA RESIDENTS (California’s “Shine the Light” Law)

We do not share your personal information with third parties who we know or have

reason to know may use your personal information for “direct marketing purposes” as

contemplated by California’s “Shine the Light” law (Civil Code Section § 1798.83).

NOTICE TO NEVADA RESIDENTS

We do not exchange your personal information for monetary consideration with anyone

who will license or sell your personal information to third parties.

CHILDREN’S PRIVACY

This website is not directed towards or designed for use by children under the age of

18. This website and the information contained on it is specifically designed for

individuals over the age of 18. If you are under the age of 18, you must not access this

website or perform any of the Actions. We do not knowingly collect, use, store or share

personal information from children under the age of 18. If you know or have reason to

believe that we have collected data from anyone under the age of 18, please contact us

using the contact details provided for removal of that data.

CHANGES TO THE PRIVACY POLICY

We reserve the right to change, amend or modify this Privacy Policy at any time. We will

alert you to any changes by posting the effective date of the latest version at the top of

this page, at which point any changes will become immediately effective. It is your

responsibility to check for updates, as your continued use of the website and our

Products after the Privacy Policy is amended will constitute your acceptance and

agreement to continue to be bound by the Privacy Policy as of the last updated date

indicated at the top of this page.

ALTERNATIVE FORMS

You may print this Privacy Policy by using the “Print” function on your browser.

HOW TO CONTACT US

If you have any questions or complaints related to this Privacy Policy, or would like to

exercise any of your rights, please contact us using the information below.

By email: hello@contentfactorykc.com.

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